Friday, May 14, 2010

How to Deliver Value to Clients

Jeff Krivis's book, How to Make Money as a Mediator, is not about how to make money as a mediator. It is about how to build a successful mediation practice: working hard, being fair, being worthy of the trust that clients place in you, being true to who you are, building relationships, closing the deal. Really, this book is about what every good mediator strives to do: creating value for your clients.

One of my favorite parts of the book is the section entitled "The Best Investments Are In People and Place." Krivis emphasizes the need to find and invest in great people, who will represent you to the world.

I am very fortunate to have terrific people to work with. They add value for our clients in our litigation and mediation practices and have helped me build our practices. Having them to work with makes all the difference.